Chatbot
Deliver a seamless customer experience at scale, ensuring consistency and excellence across a broad spectrum of interactions and touchpoints.
A conversational platform designed to automate a certain degree of customer interaction within business processes.
Synonym Replacement
This capability allows for the automatic substitution of words with the same meaning based on the knowledge set, simplifying and streamlining the knowledge sets.
Dialog Configuration
This capability enables operators to dynamically adjust, create, edit, or remove contextual conversation dialogs in real-time.
Seamless Dialog Transition
The capability to seamlessly switch dialogs in the middle of a conversation, enabling context switching for a more natural and human-like interaction.
Simplifying the Complex Task of Integration
Assistance with product guidance and inquiries related to promotions
- Implement intention-based dialog promotions to effectively cross-sell or up-sell, maximizing customer value and driving increased income.
- Leverage dialog analytics for retargeting ad campaigns, ensuring strategic and data-driven outreach.
Customer Support & Self Service
- Efficiently handle customer complaints and issues through a dedicated process.
- Offer a service desk equipped to provide step-by-step guidance on Mobile Banking or Internet Banking services, contributing to improved Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (SAT) / Net Promoter Score (NPS) scores.
Billing & Accounts Management
- B2C-Retail Banking: Balance inquiry, Fund transfer, doing top- ups, paying off bills, Profile Maintenance, E-statement request
- B2C-Credit Card: Activating instalment on transaction, Increase credit limit,
- B2B: Report request, Payment Due, business volume exchange rate, term deposit interest rate, Profile Maintenance, and many more
Field Sales Assistant
- Notifies relationship managers of their daily job queue.
- Facilitates the logging of time for customer visits.
- Provides answers to questions related to the tasks to be performed.
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